New PDF release: Business Studies - Business Around Us

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However, it is formal, lacks personal touch and difficult to maintain secrecy. (c) Non-verbal Communication: Communication without any use of words is called non-verbal communication. Sometimes when you look at some pictures, graphs, symbols, diagrams etc. some message is conveyed to you. All these are different forms of visual communication. Bells, whistles, buzzers, horns etc. are also the instruments through which we can communicate our message. Communication with the help of these types of sounds is called ‘aural’ communication.

10 ANSWERS TO INTEXT QUESTIONS 2A 1. Business support service refer to those business activities that act as auxiliaries to trade and facilitate smooth flow of goods from producers to consumers. 2. (a) Transportation, (b) Banking, (c) Insurance, (d) Warehousing, (e) Communication 2B 1. Central bank/Reserve Bank of India 2. Agency services - (a), (e) General utility service – (b), (c), (d) 3. (a) Secondary functions (c) Lending money (b) Accepting deposits (d) General utility services 2C 1. (a) Cargo insurance (b) Ship or Hull insurance (c) Freight insurance 50 Senior Secondary MODULE -1 Business Around Us 2.

While some of these factors or forces may have direct influence over the business firm, others may operate indirectly. Thus, business environment may be defined as the total surroundings, which have a direct or indirect bearing on the functioning of business. , which are uncontrollable in nature and affects the business decisions of a firm. 1 FEATURES OF BUSINESS ENVIRONMENT On the basis of the above discussion the features of business environment can be summarised as follows. (a) Business environment is the sum total of all factors external to the business firm and that greatly influence their functioning.

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